FAQ for Students and Homestay Guests
Answers to the questions students ask us most. Tap a question to see the answer.
Your homestay
Where do you arrange homestays?
We have homestay hosts in Vancouver and the suburbs of North Vancouver, West Vancouver, Burnaby and Richmond.
What does a homestay include?
- A furnished private bedroom with bed, dresser, desk, linen and towels.
- Your choice of meal plan: Half Board (two daily meals: breakfast and dinner) or Full Board (three daily meals: breakfast, packed lunch and dinner).
- Internet access.
Costs and payment
How much does homestay cost?
Homestay prices for 2026 can be found on our Rates page.
How can I pay for my homestay?
- The placement fee to arrange your homestay and airport transfer fees can be paid by credit card or PayPal through this website, or by wire transfer.
- Homestay fees can be paid directly to your host family by cash or cheque, or by credit card or PayPal through this website, or by wire transfer.
Applying and arriving
How do I apply for a homestay?
- Complete the Student Application Form.
- Pay the homestay placement fee by credit card or PayPal (or by wire transfer; ask us for details).
When will I receive my host family’s profile?
We usually send your host family’s profile about four weeks before your scheduled arrival in Vancouver. If you apply less than four weeks before your arrival, you can expect to receive the profile within three or four business days.
How do I get from Vancouver airport to my homestay?
If you choose our optional airport pickup service, you will be met at the airport and driven to your homestay. You can also take a taxi, or use the Canada Line train and transfer to a city bus.
If something isn’t right
What if I don’t like my homestay?
If you are not happy with your homestay, we will arrange another one for you:
- If you have paid your weekly or monthly homestay fee through us, you have up to 5 days after your arrival to request a change.
- If you are paying your weekly or monthly homestay fee directly to your host, you have up to 3 days after your arrival to request a change.